Refund and Returns Policy

Effective Date: October 25, 2024

At Brezlocredit, we strive to provide high-quality food products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please read our refund and returns policy below.

1. Eligibility for Returns

Due to the nature of our products, we have specific guidelines regarding returns and refunds:

  • Perishable Goods: We do not accept returns on perishable items, including but not limited to fresh food, baked goods, or any products with a limited shelf life. Once delivered, these items cannot be returned.
  • Non-Perishable Items: For non-perishable items, you may return them within 14 days of receiving your order, provided they are unopened and in their original packaging.

2. How to Initiate a Return

If you wish to return a non-perishable item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Email Address] or [Insert Phone Number] within 14 days of receiving your order to initiate the return process.
  2. Return Authorization: Our team will provide you with a return authorization and further instructions on how to return the item.
  3. Prepare Your Return: Pack the item securely in its original packaging. Include any accessories, manuals, or documentation that came with it.
  4. Shipping the Return: You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund:

  • Approved Refunds: If your return is approved, we will process your refund to the original payment method within [Insert Number of Days, e.g., 5-7 business days].
  • Rejected Returns: If your return does not meet our eligibility criteria (e.g., items not in original packaging, opened items), we reserve the right to reject the return and may return the item to you at your expense.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please follow our return process for the original item and place a new order for the desired item.

5. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately at [Insert Email Address] or [Insert Phone Number] with your order number and details about the issue. We will address these issues promptly, and we may offer a replacement or refund as appropriate.

6. Contact Us

If you have any questions or concerns regarding our refund and returns policy, please contact us at:

  • Phone: (870) 234-6083

    Address: 267 S Columbia Rd #27 Waldo, Arkansas(AR), 71770a

    Email: info@brezlocredit.com